# 3. Connect Instagram

### 3.1. Instagram connection guide

SO9 is a platform officially licensed by Instagram to support posting and managing accounts for customers. The steps to grant account management permissions are <mark style="color:purple;">**performed on Facebook**</mark> (as per Meta's policy of using the same API for managing Instagram and Fanpage, this permission flow is designed by Meta), so customers' accounts are always guaranteed to be absolutely secure.

**Connection requirements:**

* Your Instagram account must be a Professional Account (Business Account or Creator Account). Personal accounts cannot be connected to SO9.
* Your Instagram account must be linked to a Fanpage.
* When granting permissions to the application, you must grant permissions for both Instagram and the linked Fanpage.

These are the mandatory requirements of the platform when linking your Instagram account to officially licensed third-party applications like SO9.

{% embed url="<https://youtu.be/jik5id_gEMI>" %}

### 3.2. Professional Account

<mark style="background-color:red;">How to Switch to a Professional Account</mark>

<mark style="color:red;">To connect with SO9, your account must be switched to a</mark> <mark style="color:red;"></mark><mark style="color:red;">**Professional Account**</mark> <mark style="color:red;"></mark><mark style="color:red;">mode.</mark>

**Classification**: Professional accounts are divided into two types:

* Business accounts
* Creator accounts

Choose the type of account that suits your purpose.

#### <mark style="background-color:yellow;">**a. Switching to a professional account on the Instagram app**</mark>

<mark style="color:orange;">**Step 1:**</mark> **Tap** the three horizontal lines at the top right corner of your profile page and tap *Settings*.

<mark style="color:orange;">**Step 2:**</mark> **Tap** Account and then tap *Switch to Professional Account.*

<mark style="color:orange;">**Step 3:**</mark> **Choose** a relevant business category and tap *Done*.

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/nvBw6rvtLCDULnDmgXQC/image.png" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 4:**</mark> **Tap** Business and then tap *Next*.

<mark style="color:orange;">**Step 5:**</mark> **Review** your contact information and tap *Next*.

<mark style="color:orange;">**Step 6:**</mark> **Tap** X at the top right corner of the account setup page to return to your profile, and you're done!

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/cZJBFYIkqqQU0yibu9XV/image.png" alt=""><figcaption></figcaption></figure>

#### <mark style="background-color:yellow;">**b,**</mark> <mark style="background-color:yellow;"></mark><mark style="background-color:yellow;">Switching to a professional account on the website</mark> <a href="#ii.-cach-chuyen-sang-tai-khoan-chuyen-nghiep-tren-website" id="ii.-cach-chuyen-sang-tai-khoan-chuyen-nghiep-tren-website"></a>

<mark style="color:orange;">**Step 1:**</mark> Go to *Settings* and click on *Switch to Professional Account.*

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/AiMSUaI0wZ7OTbheVDO7/image.png" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 2:**</mark> Choose *Business Account* or *Creator Account* and click *Continue*.

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/bXxKswrXF8rZwhCUUUuv/image.png" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 3:**</mark> **Provide information** - Select the appropriate information for your business, your field. This helps the platform better understand you when distributing to the corresponding user base. Then complete the process.

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/Hk5ftbvVAANiSa435px7/image.png" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 4:**</mark> **Review the information and complete it.**

### **3.3.** Connecting Instagram with a Fanpage

<mark style="color:red;">**Note:**</mark>**&#x20;1 Instagram Account - Can only be connected to 1 Fanpage**

<mark style="color:orange;">**Step 1:**</mark> Log in to both Instagram and Fanpage on the same browser

<mark style="color:orange;">**Step 2:**</mark> Go to your Fanpage > Select ***Professional Dashboard*** > Choose the ***Linked Accounts*** section

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2FDf53t3yt9QG6W6oUfQhh%2FScreenshot%202024-07-04%20at%2010.16.13.png?alt=media&#x26;token=3265d8c8-f314-4806-9a5a-f882840beff6" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 3:**</mark> Select ***Instagram*** and proceed with the connection process

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2FLwWFSKvzEUlsvGxrkGkJ%2FScreenshot%202024-07-04%20at%2010.18.21.png?alt=media&#x26;token=5b1b4e76-1bdb-415c-bbb5-e03a2fc93538" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 4:**</mark> Once completed, you will see your Instagram account displayed in the connected accounts list on the Fanpage

### 3.4. Instagram is not displaying

<mark style="color:purple;">**Common reasons:**</mark>

* You haven't selected permissions for the Fanpage linked to Instagram in the permission granting step.
* The account used to grant permission is authorized to manage the Fanpage linked through Business Manager (BM).
* There's an error in the link between the Fanpage & Instagram.

#### <mark style="background-color:yellow;">**a, Reason 1**</mark> <a href="#id-1-nguyen-nhan-1" id="id-1-nguyen-nhan-1"></a>

<mark style="background-color:purple;">You haven't selected permissions for the Fanpage linked to Instagram in the permission granting step.</mark>

**Solution**:

* In the permission granting step on Facebook, please click Edit Settings to ensure you have selected the Fanpage linked to Instagram or not.

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/sX1MV8oA0Oc1iRit4RcG/image.png" alt=""><figcaption></figcaption></figure>

#### <mark style="background-color:yellow;">**b, Reason 2**</mark> <a href="#id-2-nguyen-nhan-2" id="id-2-nguyen-nhan-2"></a>

<mark style="background-color:purple;">The account used to grant permission is authorized to manage the Fanpage linked through Business Suite.</mark>

When encountering this reason, you will experience the situation where you have ticked all the Instagram accounts you want to link and granted permission to the Fanpage, but when you return to SO9 to confirm the link, your Instagram account is not displayed.

**Explanation**: Because your connecting account is authorized to manage the linked Fanpage through Business Suite, so direct connection won't get the management rights.

**Solution**:

* <mark style="color:orange;">**Step 1:**</mark> Select *Connect Facebook* > Choose *Facebook Business Suite*
* <mark style="color:orange;">**Step 2:**</mark> Grant permission for the linked Fanpage through this method
* <mark style="color:orange;">**Step 3:**</mark> Reconnect Instagram

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2FZGmXO8Eb5uDSkxvDspw0%2FScreenshot%202024-08-29%20at%2015.41.22.png?alt=media&#x26;token=4e6faee9-70f9-4255-aea9-49f83d24e1b3" alt=""><figcaption></figcaption></figure>

#### <mark style="background-color:yellow;">**c, Reason 3**</mark> <a href="#id-3-nguyen-nhan-3" id="id-3-nguyen-nhan-3"></a>

<mark style="background-color:purple;">The link between the Fanpage & Instagram has encountered an error.</mark>

<figure><img src="https://content.gitbook.com/content/1taSbCVfzo5vozIaPALl/blobs/T23dzaBC5dlOZ5OIosk1/image.png" alt=""><figcaption></figcaption></figure>

**Explanation**:

* In this case, the reason is that previously Instagram or the Fanpage was cross-linked through another account, and that account is now deleted. Therefore, the notification will be displayed as above.

**Solution**:

* Go to your Business Suite manager, find the account managing one of the two channels, and remove the management rights of that account. Then reconnect.

[<br>](https://so9.gitbook.io/huongdan/ket-noi-kenh/instagram/tai-khoan-chuyen-nghiep)