📖1. Connect Facebook
This section includes: how to connect to Facebook Fanpage, how to share VIA posts to minimize spam, how to fix Fanpage not displaying, and how to handle account issues related to connection errors.
1.1. Fanpage connection guide
SO9 is a platform officially licensed by Meta to support posting & managing Fanpages for customers. The process of granting account management permissions is carried out directly on Facebook, ensuring absolute security for customers' accounts.
Note:
If you have many Fanpages, connect them through multiple different Accounts on SO9. This action can help reduce Spam. (See section 2 of the instructions)
STEPS TO CONNECT FANPAGES
Step 1: Go to Connect Channel > Select Add Channel.
Step 2: Choose the connection platform as Facebook.
Step 3: Grant permissions to the SO9 application.
a, Directly permissioned account settings for Fanpage
Select Facebook Fanpage Role
At the permission step on Facebook, choose the Fanpages you want to connect (If the list of Fanpages does not appear, click the Edit Settings button to display it).
Select the permissions granted to SO9 (We suggest you tick all permissions for the application to work most effectively. These permissions are all carefully selected by Facebook, so you can be completely assured.)
b, Account connected with permissions through Business Suite
Select Facebook Business Suite and grant permissions.
Step 4: Confirm the connection
After granting permissions, the system will return to the SO9 screen. Here you confirm to select the Fanpages you want to connect to us again. (In case they do not appear, please review Step 3 to see if you have selected the correct connection method)
Step 5: Double-check
The list of connected Fanpages will be displayed in the Channel Connection section. The account used to connect to that Fanpage will also be displayed in the same list.
1.2. Account connection - Reduce spam
When you have 10 or more Fanpages, you should divide the Accounts used to connect Fanpages into SO9.
Reasons:
The platform also has rules limiting the number of posts/account (Meta's community policies). For example, one account posting more than 20 videos continuously for several days will gradually be considered spam (the number varies depending on each account). Therefore, if you connect one account with 20 Fanpages, when each Fanpage posts one video per day, that account will also be counted as posting 20 posts.
Solutions:
SO9 system allows you to connect Fanpages through multiple different accounts, which helps reduce the frequency of posts/account. Protecting you from violating Meta's community policies.
1.3. Not displaying all Fanpages when connecting?
If when you attempt to connect a Fanpage to the system, but at the confirmation step on SO9, your Fanpage does not appear, try one of the following solutions:
a. Option 1
Applicable Scenario: When you connect directly through granting permissions to the account on the Fanpage
Solution:
At the permission granting step on Facebook, select Edit Settings. Then, tick the Fanpages you want to connect and reconnect.
b, Option 2
Applicable Scenario: When your account is connected by assigning permissions through Business Suite but you accidentally chose the option to connect by directly assigning permissions on the Fanpage.
Solution:
During the Facebook channel connection step, select "Facebook Business Suite" option (as shown in the image). Then, proceed to grant the necessary permissions.
After completing the above steps, please press reconnect as in Option 1.
1.4. Handling when the connected account reports an error
When posting on SO9, there may be cases where the system reports posting errors for various reasons.
The account needs to be refreshed.
The system automatically cancels due to an account connection error.
Reasons:
The weaker the account (for example, accounts purchased from outside sources, or not used for a long time), the more frequently the platform requests re-authorization. This is the platform's security policy for third-party applications like SO9. Usually, when your account becomes healthier (reputation increases), the need to reconnect is almost negligible.
When you change your password or encounter a checkpoint: Whenever you experience one of the two cases mentioned above, the platform will request you to reconnect with all authorized applications.
Solutions:
You only need to re-authorize (similar to when connecting Fanpage to SO9), and then all your scheduled posts will continue to run without rescheduling.
In case your account has been locked or blocked due to spam:
In this case, you should reconnect your Fanpage through another account. Just like that, the system will continue to run the scheduled posts without reposting new ones.
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