> For the complete documentation index, see [llms.txt](https://so9.gitbook.io/so9-guidebook/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://so9.gitbook.io/so9-guidebook/iv.-engagement/so9-hub.md).

# SO9 HUB

This section includes features of SO9 Hub such as multi-channel message and comment management, unlimited messaging, quick reply templates, and automatic bots.

> SO9 Hub is a multi-platform message and comment management tool that allows you to easily manage all messages and comments from various social media channels in one place. This enables you to save time, enhance interaction efficiency with customers, and improve service quality.

**Key features of SO9 Hub:**

* Multi-channel message and comment management
* Unlimited Message with 9Hub Extension
* Quick reply sample
* Automatic Bot

{% embed url="<https://youtu.be/pMTd0QbTmCo>" %}
SO9 Hub Overview
{% endembed %}

<mark style="background-color:yellow;">**HOW TO INSTALL 9HUB EXTENSION**</mark>&#x20;

<mark style="color:orange;">**Step 1:**</mark> Visit the link: <https://chromewebstore.google.com/detail/9hub/pnggbmbenebnjldiocnpklocljgageeo>&#x20;

<mark style="color:orange;">**Step 2**</mark>: **Add to Chrome**

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2Fj70LqKzVRafbOKzw8fXF%2FScreenshot%202024-06-24%20at%2016.49.26.png?alt=media&amp;token=b7ccdd93-3b4e-462a-ba78-85329553b99a" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 3:**</mark> Choose “**Add extension**”

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2F7EhVvme8o3JG0z4tYuq1%2FScreenshot%202024-06-24%20at%2016.50.23.png?alt=media&amp;token=5d2be45d-28f3-43eb-b0a4-0aff818bce42" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 4:**</mark> Enter the identification code and use it.

<figure><img src="https://1121310069-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1taSbCVfzo5vozIaPALl%2Fuploads%2Fes0fpGeNVVmEFlzJkYIA%2Fimage.png?alt=media&amp;token=ab33afee-ae24-4340-b492-6a2c9ce99e5a" alt=""><figcaption></figcaption></figure>

<mark style="background-color:yellow;">**HOW TO CREATE AUTOMATED CAMPAIGN**</mark>

This is an optimal solution that helps businesses interact with customers automatically without the need for personnel, saving costs and increasing sales revenue.&#x20;

{% embed url="<https://youtu.be/YlDIVdf4tUc>" %}
How to create Automated Campaign&#x20;
{% endembed %}